The ProMark® Billing Process

We are here to help throughout the ProMark billing process.


Step 1: If you choose to determine your potential out-of-pocket costs before we run your ProMark test please complete and sign the ProMark Patient Assistance Program Form, provided by your doctor or available for download here.

  • This form provides us with the information we need to verify your insurance, determine your potential financial responsibility, and check your eligibility for the ProMark Patient Assistance Program.
  • If you do not complete this form, we will proceed with your test, and you will have an opportunity to apply for the ProMark Patient Assistance Program after your testing is complete.

Step 2: If you have completed the ProMark Patient Assistance Program Form at the time your ProMark test is ordered, we will review your insurance information and your eligibility for the ProMark Patient Assistance Program, and will contact your if your potential out-of-pocket costs for ProMark may exceed $350 to confirm whether you want to proceed with the test.

Step 3: We will manage the ProMark claim submission process with your insurance plan.

  • Your insurance company typically sends you a document called an Explanation of Benefits (EOB). THis is not a bill, but rather provides you with information on coverage for the test.

Step 4: Should there be a need to appeal your ProMark claim, we will handle this process with your insurer on your behalf whenever possible, and will support you in the process if you are required to submit an appeal directly.

Step 5: Once we receive your final EOB and any necessary appeals process has concluded, we will determine your responsibility for co-payment, co-insurance, or deductible, and will send you an invoice for the final amount due (if any).

  • We offer payment plans if you are unable to make a one-time payment.


Call us at 1 (877) 743-3338, Monday through Friday, from 8:30 a.m. to 5 p.m. (EST)